Have you ever called customer service and been stuck on hold forever? It’s super annoying, right? Well, the United States Postal Service (USPS) wants to change that. They’re planning to use some cool tech to make everyone’s experience a lot better.

The big news is that the USPS is ready to take a big step into the future. Marc McCrery, who’s in charge of making sure customers have a great experience, shared that the USPS is going to switch its call centers to a new system that works in the cloud this summer. But that’s not all. This change is the beginning of something even more exciting – their journey with artificial intelligence (AI).

So, what does that mean for us? Imagine calling USPS and getting help without the wait. AI is like a super smart computer that can talk to you and understand what you need. It can make sure you get the right answers quickly, without having to go through a bunch of menu options or waiting for a human to pick up the phone.

The goal is to make sure when you need help with your mail or packages, you get it fast and easy. This move to a cloud-based platform is just the start. With AI, USPS wants to make their customer service way better than it is now.

For more details about USPS and their planned tech upgrades, you can check out the full article at www.nextgov.com/artificial-intelligence/2025/03/usps-plans-use-ai-enhance-customer-service/403932/.

Now, if you’re thinking about how AI and cloud technology could help your business or something you’re working on, don’t worry. Diversified Outlook Group has got your back. They know all about this stuff and can guide you through it. If you want to chat about making customer service awesome with AI, or if you have any questions, just shoot them an email at support@diversifiedoutlookgroup.com. They’re there to help you make the leap to the future, just like USPS.